Return policy

Return Policy

Last updated: April 13, 2026

This Return Policy applies to all purchases made through funtoyzones.com (the “Site”), operated by GLOBALPIVOT SAVINGS LLC (317 Jarvis Ln, Louisville, KY 40207). For any return-related questions, please contact us at global@funtoyzones.com.

1. Our 30-Day Return Guarantee

You have 30 calendar days from the date you receive your order to request a return. After 30 days, we cannot accept returns or offer refunds or exchanges.

2. Eligibility Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.

  • The item must be in its original packaging, including all tags, accessories, manuals, and plastic wraps.

  • The item must not be on the list of non-returnable items (see Section 3 below).

  • You must provide proof of purchase (order number or email confirmation from Funtoys).

  • For items that were part of a bundle or set, the entire bundle must be returned unless otherwise specified.

3. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or custom-made toys or gifts (e.g., items with a child‘s name, custom message, or bespoke design)

  • Opened plush toys, soft toys, or fabric-based items for hygiene reasons

  • Collectibles, trading cards, and blind box items (e.g., surprise toys, mystery packs) once the seal is broken

  • Digital products or gift cards (if offered on our Site)

  • Items marked as “Final Sale” or “Non-Returnable” on the product page

  • Items that have been used, washed, assembled, or show signs of wear

  • Batteries, paints, glues, or other consumable parts that have been opened

4. Return Process

To initiate a return, follow these steps:

  1. Contact us within 30 days of delivery at global@funtoyzones.com with your order number, the name of the item you wish to return, and the reason for return.

  2. Wait for return authorization. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and the return shipping address. Do not send your item back before receiving an RMA number; otherwise, we may not be able to process your refund.

  3. Pack the item securely in its original packaging. Include the RMA number on or inside the package.

  4. Ship the item to the address provided. You are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for items valued over €50. We are not responsible for lost or damaged return packages.

  5. Send us the tracking number by replying to your RMA email. Once we receive and inspect the returned item, we will process your refund or exchange.

5. Refunds

  • Timing: After we receive your return, we will inspect the item within 5 business days. If approved, we will issue a refund to your original payment method. Refunds typically appear in your account within 5 to 10 business days, depending on your bank or payment provider.

  • Amount refunded: The refund will include the full purchase price of the item, but not the original shipping cost (unless the return is due to our error). Any shipping fees paid at checkout are non-refundable.

  • Partial refunds: In the following situations, we may issue a partial refund (at our discretion) without requiring the item to be returned:

    • Item with obvious signs of use (up to 50% refund)

    • Item not in its original condition, damaged, or missing parts not due to our error (up to 70% refund)

    • Return requested after 30 days but within 45 days – we may issue store credit only

  • Refund method: Refunds are issued to the same payment method used at checkout (e.g., credit card, PayPal). If that method is no longer available, we will contact you to arrange an alternative (store credit or bank transfer).

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process above. After we receive and approve your return, we will issue a refund, and you may place a new order for the desired item. We do not offer direct exchanges because inventory changes quickly.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please follow these steps:

  • Notify us within 7 calendar days of delivery at global@funtoyzones.com.

  • Provide photos of the damaged area(s), the packaging, and the shipping label.

  • We will cover all return shipping costs for defective or incorrect items. You may also request a replacement at no additional cost, or a full refund including original shipping fees.

  • If you do not contact us within 7 days, we may treat the issue as a standard return (buyer pays return shipping, subject to restocking fee).

8. Restocking Fee

We do not charge a restocking fee for most returns. However, for returns of high-value items (over €100) that are opened but still in resalable condition, or for returns without original packaging, we may deduct a 15% restocking fee from your refund. You will be notified of this fee before the refund is processed.

9. European Union Withdrawal Right

For customers in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason, under the EU Consumer Rights Directive. This withdrawal period expires 14 days after the day you receive the goods. To exercise this right, you must inform us of your decision before the 14-day period ends. The above 30-day return policy is more generous, but if you prefer to use the statutory 14-day withdrawal right, please indicate that when contacting us. The same conditions apply: items must be unused and in original packaging. We will refund the full purchase price including standard shipping costs (but not expedited shipping). You will bear the direct cost of returning the goods.

10. Late or Missing Refunds

If you have not received your refund after 15 business days from our approval:

  • Check your bank account or credit card statement again.

  • Contact your credit card company or PayPal – it may take additional time before the refund is posted.

  • Contact us at global@funtoyzones.com with your order number and the date of approval. We will provide you with the transaction ID to help you track the refund.

11. Contact for Returns

All return requests and questions must be sent to global@funtoyzones.com. Please include your order number and “RETURN” in the subject line.