Shipping policy

 

This Shipping Policy applies to all orders placed through funtoyzones.com (the “Site”).

 

1. Processing Time

Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays in the United States and major European holidays). You will receive a confirmation email once your order has been processed and shipped. We do not process or ship orders on weekends or holidays.

 

2. Shipping Destinations

We ship to addresses worldwide. However, certain remote locations may have limited or no delivery service. If we cannot deliver to your address, we will notify you within 2 business days and issue a full refund or cancel the order as you prefer.

3. Shipping Methods & Delivery Time Estimates

Delivery times are calculated from the date of shipment, not the order date. The estimates are provided by our carriers and cannot be guaranteed, especially during peak seasons or due to customs delays. We retain standard shipping, and the delivery times for each region are extended as follows:

 

For the United States and Canada, it takes 10 - 18 business days for standard shipping.

For European Union countries, it takes 12 - 20 business days for standard shipping.

For the United Kingdom, Switzerland, and Norway, it takes 15 - 25 business days for standard shipping.

For the rest of the world, it takes 18 - 28 business days for standard shipping.

 

4. Shipping Costs

Free shipping is available for all orders worldwide.

 

5. Order Tracking

Once your order ships, we will send you a shipping confirmation email containing a tracking number and a link to the carrier‘s tracking portal. Please allow up to 24 hours for tracking information to update.

 

6. Customs, Duties, and Taxes

All customers, regardless of country, are solely responsible for covering any import duties, customs fees, taxes, or brokerage charges, and will bear all return and original shipping costs if refusing shipment due to such fees.

 

7. Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. If an address is entered incorrectly, we are not responsible for lost, delayed, or misdelivered packages. If you notice an error before your order ships, contact us immediately at global@funtoyzones.com. Address changes after shipment may incur additional fees charged by the carrier, which will be passed on to you.

 

8. Lost, Stolen, or Damaged Packages

Lost in transit: If your package has not arrived within the maximum estimated delivery time (30 business days for international, 14 business days for EU), please contact us. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will either reship your order or issue a full refund at our discretion.

 

Stolen packages: We are not responsible for packages that are confirmed as delivered to the address you provided. Please ensure you have a secure delivery location or arrange for signature upon delivery (available for an additional fee at checkout).

 

Damaged during shipping: If your item arrives damaged, please take photos of the packaging and the product and contact us within 7 days of delivery. We will arrange a replacement or refund according to our Return Policy.

 

9. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or hazardous materials (e.g., some battery-operated toys). We will notify you during checkout if a product cannot be shipped to your location. We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders. If you use a freight forwarder, we are not responsible for any loss or damage that occurs after delivery to the forwarder.

 

10. Order Cancellations & Address Changes

You may cancel your order for a full refund if you contact us within 6 hours of placing the order, provided it has not yet been processed. After processing or shipment, cancellations are subject to our Return Policy. Address change requests made after order processing may incur a handling fee, the specific fee of which depends on the carrier.

 

11. Contact Information for Shipping Issues

For all shipping inquiries, please email global@funtoyzones.com with your order number and a clear description of the issue. We will respond within 2 business days.